Terms and conditions
Artwork Creation & Ownership
Any artwork you submit to us for printing that is not being created by Hudson Valley Impressions is owned by you or its rightful owner, not Hudson Valley Impressions. We will not reproduce any trademarked artwork without written consent from the rightful owner.
Art Preparation
Acceptable file formats: PDF, EPS, AI, SVG, are preferred, but we also accept: JPG, PNG, TIFF, GIF, BMP, PSD, DOC. Art not supplied in print ready format, is subject to be billed at our current rate. We will always give you an estimate before doing this work.
Embroidery files – there will be a one-time fee to digitize any new designs/logos, the fee is based on the size of the design. Embroidery digitization is the process of converting of artwork to a stitch file which the embroidery machine supports.
Art Approval
All artwork must be approved. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Additional revisions will incur art preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could delay the delivery date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Ink Color Change Minimums
Screen Printing orders that have changes to the ink color will be charged $10 per location.
Order Minimums
Our current screen printing minimum order is:
12 garments for a 1-color design
24 garments for a 2-color design
36 garments for a 3-color design
48 garments for a 4-color design
Most of our other services do not have minimums.
Quotes
Quotes are good for 30 days unless stated otherwise. This term is subject to seeing the final artwork to confirm any quotes. Final invoices will reflect the quantity ordered, not the quantity quoted.
Turnaround Time
Our standard turnaround time for Screen Printing, Embroidery, Direct To Garment is typically 7-10 business days from the time that your order is finalized and approved. Promotional Items and Engraving orders are a 10-14 business day turnaround. If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time, please notify us immediately and we will do our best to accommodate. Orders needed sooner than our standard turnaround time may incur a rush fee. If we expect or foresee any problems in advance, we will be sure to notify you and work to rectify them.
Payment Terms
We require a 50% deposit prior to beginning your order. Payment is due in full upon order pick up.
Cancellation
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed.
Returned Checks
There is a $30 charge for returned checks. The subsequent payment must be made with cash or credit card.
Checking Your Order
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for order errors after 72 hours.
Guarantee
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days.
Social Sharing
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram and Facebook. We will ask before doing so, but please be sure to notify us when placing your order if you are not comfortable with us photographing and sharing your product socially.